Privacy Policy

Last updated: January 2026

Clear Pano ("we", "our", or "us") operates the Clear Pano mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

Information We Collect

We collect information you provide directly to us, including:

• Account Information: Email address and name when you create an account
• Tour Content: Panoramic images, hotspots, text overlays, and other content you create
• Usage Data: Information about how you use the app, features accessed, and tour statistics
• Device Information: Device type, operating system version, and unique device identifiers
• Payment Information: Subscription purchases are processed by Apple. We do not store your payment details.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your subscription and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, investigate, and prevent fraudulent activity

Data Storage and Security

Your tour data is securely stored using Amazon Web Services (AWS) infrastructure with industry-standard encryption. We implement appropriate technical and organizational security measures to protect against unauthorized access, alteration, or destruction of your data.

Panoramic images and tour content are stored on secure servers with access controls and regular security audits. Data is encrypted in transit using TLS and at rest using AES-256 encryption.

Data Sharing

We do not sell your personal information. We may share information:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist our operations (AWS for hosting, Apple for payments)

When you publish a tour, it becomes accessible via its unique URL according to your visibility settings (public, unlisted, or password-protected).

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your tour data
• Opt out of marketing communications

To exercise these rights, contact us at hello@clearpano.com

Cookies and Analytics

Our mobile app uses analytics to understand how the app is used and to improve our services. This data is anonymized and aggregated.

The web viewer for published tours may use cookies for functionality purposes. No third-party advertising cookies are used.

Third-Party Services

Our app integrates with the following third-party services:

• Amazon Web Services (AWS): Cloud infrastructure and data storage
• Amazon Cognito: User authentication
• Apple StoreKit: In-app subscription management

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account at any time from within the app, which will remove your personal data from our systems.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our practices, please contact us:

• Email: hello@clearpano.com
• Website: clearpano.com