Delete Your Clear Pano Account
Last updated: October 7, 2026
This page explains how to delete your account for Clear Pano, the virtual tour app for iOS and Android, and what happens to your data when you do.
How to delete your account
In the app:
- If you have a paid subscription, cancel it first in your App Store or Google Play subscription settings. Team members don't need to do this.
- Open Clear Pano and go to Settings.
- Tap Delete Account.
- Confirm. This permanently deletes your account.
Without the app: email hello@clearpano.com from the email address on your Clear Pano account and ask us to delete your account.
What is deleted
- Your account and sign-in details
- Your profile (name and email address)
- All your tours, 360° photos, and other files you uploaded
- Your branding (logo)
- Your team memberships and invites
- The device details we store
If you're part of a team
- Team members: your tours pass to the team owner instead of being deleted, and you're removed from the team. The team owner is told.
- Team owners: all tours associated with your account are deleted, including the team's tours and the tours your team members created. Your team members keep their own Clear Pano accounts, but lose access to the team and its tours, and go back to the free plan.
What is kept or deleted later
- Deleted files can remain in our storage backups for up to 30 days.
- Purchase and subscription records are kept by Apple or Google under their own policies.
- Data already sent to Meta for advertising measurement is held under Meta's policies.
- Your email address stays in our email platform (Mautic), marked as deleted. We use it to stop our account and product emails, and we may send you emails inviting you back to Clear Pano. You can unsubscribe from these using the link in any email.
- Photos you published to Google Street View are held by Google. Remove them before deleting your account: in the app (Street View → Remove) or on Google Maps.
Deleting some data without deleting your account
You can delete individual tours and photos in the app at any time. Deleting a tour deletes its files.
Questions
Email us at hello@clearpano.com. For more about how we handle your data, see our Privacy Policy.